term of sale and warranty

TERMS OF SALE

The Prices and these Terms supersede all previous price lists and terms. These prices and terms are subject to change without notice.

Terms of Payment
For individual customers payment is due at time of order. American Express, Mastercard and Visa are accepted. For corporate and institutional orders terms of payment will be established based on the credit rating and credit information provided by and for specific customers. Approved credit terms are net 30 days, unless otherwise negotiated. A 1.5% late charge on unpaid balances will be applied per month until balance is paid in full, or the highest rate permitted by law plus all collection costs, including reasonable attorney’s fees and expenses.

Order Acceptance- All orders must be submitted in writing. The Order Confirmation is the final expression of the contract between the Customer and Biomorph, Ground Support Equipment (US) Ltd.

Order Changes and Cancellations
Orders cancelled prior to shipment will incur a 5% cancellation fee. Restocking charges may be incurred if shipped. Purchase orders may not be changed or cancelled, in whole or in part, without prior written consent of Biomorph, Ground Support Equipment (US) Ltd.. Changes may affect delivery dates. Expenses incurred because of changes will be charged to the Customer. In the event of cancellations, Customer will be liable for reasonable cancellation charges established by Biomorph, Ground Support Equipment (US) Ltd.. Orders for customized products or custom finishes may not be cancelled.

Loss, Damage or Delay
Biomorph, Ground Support Equipment (US) Ltd. shall not be liable for any loss, damage or delay resulting from forces beyond its reasonable control including fire, flood, strike or other labor difficulty, act of God, inability to obtain labor, materials, failure of suppliers to meet their contractual obligations or due to any cause beyond reasonable control.


WARRANTY

Warranty Period
Five-year warranty on all Biomorph, Ground Support Equipment (US) Ltd. and SIS-USA inc. products except those which are covered by sub-suppliers own warranties including keyboard mechanisms, pneumatic springs, linear actuator and electric motors.

Warranty
Biomorph, Ground Support Equipment (US) Ltd. and SIS-USA inc. warrants to the original Customer that the products they manufacturers are free of defects in craftsmanship and materials found during normal usage in the warranty period. With prompt written notice, Biomorph, Ground Support Equipment (US) Ltd. and SIS-USA inc shall repair or replace, at its option and cost, any products that fail to conform to the warranty with the exception of items listed below.

	•	Damage caused by a carrier.
	•	Labor charges.
	•	Normal wear and tear.
	•	Defects caused by improper installation.
	•	COM or other third party materials applied to the products.
	•	Products subjected to improper use and conditions.
	•	Damage resulting from misuse, negligence, accident or alteration.

AN IMPORTANT NOTE ABOUT MAPLE PLYWOOD SURFACES
Maple plywood is an incredibly strong, high quality furniture-grade plywood with a revealed edge and a genuine blonde maple face finished with our clear lacquer. Inconsistencies, color changes and figuring in the grain of the veneer and edges are part of the beauty of natural wood and are not considered imperfections.Each desktop is made from a unique sheet of plywood and consequently there will be differences from one desk or surface to another. Natural Maple veneer can change color over time, especially when exposed to sunlight, and dry or humid environments can cause changes in the grain in the form of very small splits or textualising. None of the above is considered claimable against the warranty.

Freight Claims
Risk of loss passes to the Customer upon Biomorph, Ground Support Equipment (US) Ltd. delivery of the Product to the carrier (FOB). The Customer or Customer’s Agent must note product shortages and damage on delivery receipts at the time of receipt. If the carrier damaged the Product while in transit, the Customer has sole obligation of seeking any recourse against the appropriate carrier. Claims against Biomorph, Ground Support Equipment (US) Ltd. for shortages and errors must be made within seven (7) days of the date of delivery.

Returns and Restocking
No freight damage claims may be made after 15 days from receipt. No merchandise may be returned without written consent of Biomorph, Ground Support Equipment (US) Ltd. in the form of a return goods authorization and shipping instructions. Parts are only returnable if damaged or incorrect, otherwise a restocking fee applies as follows: Previously assembled desks with original packing materials — 50% of net invoice price plus round trip freight charges; Opened unassembled parts with original packing materials — 35% of net invoice price plus round trip freight charges; Unopened packaging — 25% of net invoice price plus round trip freight charges. Refunds will be made after receipt and inspection of goods in our warehouse. No merchandise is to be sent to the New York City address without prior written consent. Any unauthorized shipments will be refused and returned at the owners expense.

Design and Construction Changes
In the interest of manufacturing better products, design and construction changes may be effected without notice. Prices and conditions are subject to change without notice and will be posted on the website as soon as possible.